DSP is here to support faculty and staff, as well as our shared USC students, during the remote class and exam delivery. We are prepared to provide focused support and consultation, as needed. For official USC updates, please go to https://sites.usc.edu/coronavirus/.

We have the following general guidance to support you, and will update this as necessary. Please feel free to contact our team with any questions.  Our direct line is: 213-740-0776.

Also, please be sure to consult the Center for Excellence in Teaching website which offers critical information about shifting to on-line course delivery. The CET team is providing trainings for faculty as well.

Additionally, Provost IT has established a Business Continuity and Emergency Resources page with valuable information.

Lastly, here are some tips for accessible materials in your online courses.

Notetaking Accommodations

We do not anticipate your role shifting as many of our services are provided directly to students via technology solutions or peer notetakers. Both approaches easily translate to the on-line setting, and we are providing information to students on how to continue their successful use of these solutions. Recording your classes, as guided by the University, is the best immediate step you can take to help ensure access for all students. With the recordings available, we are able to work with you and students should unanticipated needs arise.  If you have any questions please feel free to contact Notetaking services directly at dspnotetaking@usc.edu.

CART / Interpreting Services

Kathi Neuenschwander (DSP Sr. Specialist) will be contacting relevant faculty directly for consultation and support around course delivery and service provision.

For classes with one or more students using these services, the captioner or interpreter will need to be invited to the class session.  If this does not happen, the student will not have access to the course.  Please follow these simple instructions below for services to take place.

  1. If you plan to conduct your class remotely and synchronously, interpreting and CART services will take place remotely as well.Please do the following:

Invite the captioners or interpreters to your live class session in the same manner you do the students.  The captioners/interpreters will provide you with their email addresses this week.  If they do not, please contact Kathi Neuenschwander at kneuen@usc.edu.

  1. If you plan to conduct your class asynchronously, you will need to send the file of the recording to Kathi Neuenschwander at kneuen@usc.edu immediately after making it available to the students (or sooner).It will then be sent out to have captions added for the student within 24-hours.

Inquiries should be sent to Kathi Neuenschwander at kneuen@usc.edu.  Always include the following information with your inquiry.

  • Course #
  • Day and time
  • Student’s name

Auto-transcription in Zoom

The University is currently a beta test site for the “live transcription” feature within Zoom. This is a useful tool and resource. Faculty, staff, and students are encouraged to use and familiarize themselves with it. To learn more on how to use this feature, please review our Zoom Transcription Guide.

For instructions on Captioned Media, please review our Captioned Media Guide.

Accommodated Testing

For the Spring 2021 semester, the DSP Testing Center will operate remotely during normal business hours, Monday – Friday 9:00am – 5:00pm, and will provide remote proctoring services through Zoom.

How to Accommodate Students with Testing Accommodations (ie: 1.5x, 2.0x, breaks during tests, etc.):

Students who plan to use their testing accommodations for quizzes, tests or exams, should make arrangements:

  • Directly with Faculty if the class will NOT be monitored during the exam. Faculty simply need to adjust the standard length of the exam to include the student’s extended time (ie: 1.5x, 2.0x, 2.5x, 3.0x).

For instructions on how to adjust the standard length of an exam, please visit: https://blackboardhelp.usc.edu/assessments/tests-and-quizzes/setting-test-availability-exceptions/ or contact Jason Dove, USC Blackboard expert, at jdove@usc.edu and/or your program’s LMS or instructional design team.

  • Directly with DSP if the class will be monitored during the exam AND faculty are not able to monitor students with testing accommodations. Students are asked to schedule their exams with DSP at least one week before the exam date.

For instructions on how students can schedule their exams directly with DSP, please visit: https://dsp.usc.edu/current-dsp-students/auxiliary-services-information/accommodated-testing/.

  • Directly with DSP if the student plans to use their accommodation of a reader, scribe, text-to-speech, speech-to-text. These accommodations are only provided through DSP.

For more information about Testing Accommodations in an online setting, please review accommodation scenarios and their corresponding descriptions by opening the following Online Accommodated Testing - For Faculty PDF.